Job Description
Join the vibrant hospitality scene of Atlanta! We're seeking a passionate Part-Time Guest Services Agent to deliver exceptional experiences at our luxury downtown hotel. Perfect for students and professionals seeking flexible hours in a dynamic environment. Enjoy competitive pay, complimentary parking, and opportunities for growth within our award-winning hospitality group.
Responsibilities
- Check in/out guests with efficiency and warmth using Opera property management system
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and manage cash drawer with precision
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest experiences
- Maintain accurate records of guest preferences and feedback
Qualifications
- Previous hotel or customer service experience preferred
- Exceptional communication and interpersonal skills
- Ability to work flexible evenings, weekends, and holidays
- Proficiency with hotel management software (Opera experience a plus)
- Strong problem-solving abilities under pressure
- Valid Georgia driver's license and reliable transportation
- Must pass background check and drug screening