Job Description
Join Atlanta's premier Luxury Haven Hotel as a Part-Time Guest Services Agent! We're seeking charismatic individuals to deliver exceptional guest experiences in our boutique downtown property. Enjoy competitive hourly pay, flexible scheduling, and a vibrant work culture. Perfect for students or professionals seeking supplemental income. Apply today to become part of our award-winning hospitality team!
Responsibilities
- Seamlessly check guests in/out using hotel management systems
- Handle reservation inquiries and modify bookings with precision
- Resolve guest concerns promptly and escalate complex issues
- Process payments and manage cash/credit transactions accurately
- Coordinate with housekeeping and maintenance teams
- Provide local recommendations and concierge services
- Maintain organized front desk operations and documentation
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 6+ months customer service or front desk experience
- Proficiency in hotel software (Opera, Cloudbeds, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Strong attention to detail and multitasking abilities
- Basic math and cash handling proficiency