Job Description
Join The Mirage Resort & Casino's award-winning team as a Part-Time Guest Services Agent! Located on the iconic Las Vegas Strip, we're seeking energetic professionals to create unforgettable experiences for our global guests. This role offers flexible scheduling perfect for students or those seeking work-life balance, while providing premium hospitality training and career advancement opportunities. Enjoy complimentary meals, resort discounts, and working in one of Las Vegas' most legendary destinations.
We offer competitive hourly wages plus performance incentives, comprehensive onboarding, and a vibrant team culture. If you're passionate about exceptional service and thrive in fast-paced environments, apply today to start your journey in luxury hospitality!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage room reservations, billing inquiries, and special requests
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for seamless operations
- Resolve guest concerns promptly and escalate complex issues
- Utilize hotel property management systems (Opera) effectively
- Upsell resort amenities and services to enhance guest experiences
Qualifications
- Previous customer service or hospitality experience preferred
- Strong communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic computer proficiency and POS system knowledge
- Flexible availability including nights, weekends, and holidays
- Professional appearance and positive attitude
- Must be 18+ years old and eligible to work in the US
- Valid Nevada Gaming Card (or willingness to obtain)