Job Description
Join our dynamic team at Grand Horizon Resorts, Miami's premier luxury destination! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences during morning, evening, and overnight shifts. Enjoy competitive pay, complimentary resort amenities, and career growth in a vibrant hospitality environment. Perfect for detail-oriented professionals who thrive in fast-paced settings.
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservations, inquiries, and payment transactions using Opera PMS
- Coordinate with housekeeping and maintenance teams for seamless operations
- Resolve guest concerns promptly and escalate complex issues to management
- Maintain accurate records of guest preferences and special requests
- Execute safety and security protocols during all shifts
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Proficiency in hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Florida driver's license
- Basic knowledge of Miami tourism attractions