Job Description
Join our award-winning oceanfront resort in Virginia Beach and become the face of hospitality excellence! We're seeking passionate individuals to deliver unforgettable guest experiences while enjoying flexible schedules and competitive benefits. As a premier destination on the Atlantic coast, we offer growth opportunities in a dynamic environment where your smile makes a difference.
Why Work With Us? • Complimentary resort access • Flexible shifts (evenings/weekends) • Staff discounts on dining & activities • Recognition programs for top performers
Responsibilities
- Check in/out guests efficiently using property management systems
- Handle guest inquiries with warmth and professionalism
- Process payments and manage cash drawer operations
- Coordinate housekeeping and maintenance requests
- Upsell resort amenities and local attractions
- Maintain accurate guest records and preferences
- Resolve complaints promptly following service recovery protocols
Qualifications
- High school diploma or equivalent required
- 6+ months hospitality/customer service experience
- Strong communication and problem-solving skills
- Ability to work weekends, evenings, and holidays
- Basic computer proficiency (MS Office, PMS systems)
- Valid Virginia driver's license preferred
- First Aid/CPR certification a plus
- Fluency in English; Spanish beneficial