Job Description
We are seeking a dedicated and enthusiastic individual to join our award-winning team as a Part-Time Guest Services Associate. At The Renaissance Hotel Fresno Downtown, we are more than just a place to stay; we are a community committed to creating memorable experiences for every guest. This position offers a fantastic opportunity to work in a vibrant environment with flexible scheduling.
What We Offer:
- Competitive hourly pay ranging from $16.00 to $22.00.
- Flexible scheduling to accommodate your lifestyle.
- Employee dining discounts and access to wellness programs.
- Opportunities for professional development within a global brand.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a smooth check-in and check-out process.
- Answer incoming phone calls and respond to guest inquiries promptly and professionally.
- Maintain the cleanliness and organization of the lobby, reception area, and public spaces.
- Assist guests with local recommendations, directions, and special requests to enhance their stay.
- Process payments accurately, including cash, credit cards, and gift cards.
- Collaborate with housekeeping and maintenance teams to address guest needs efficiently.
- Uphold strict safety and security protocols at all times.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service or hospitality is preferred but not mandatory.
- Strong communication skills and a genuine passion for helping others.
- Ability to multitask effectively in a fast-paced, dynamic environment.
- Basic computer proficiency and familiarity with Property Management Systems (PMS).
- Must be available to work evenings, weekends, and holidays as needed.