Job Description
Join our award-winning team at the Grand Manhattan Hotel, a premier luxury destination in the heart of New York City! We're seeking a passionate Part-Time Guest Services Associate to deliver exceptional hospitality experiences to our global clientele. This role offers flexible scheduling, competitive compensation, and opportunities for career growth in one of the world's most vibrant hospitality markets. If you thrive in fast-paced environments and take pride in creating memorable guest moments, we encourage you to apply today.
Responsibilities
- Check in/out guests efficiently using property management systems while maintaining accurate records
- Address guest inquiries and resolve concerns promptly to ensure satisfaction
- Coordinate with housekeeping, maintenance, and dining teams for seamless service delivery
- Process payments and manage cash handling procedures in compliance with company policies
- Upsell hotel amenities and services to enhance guest experience and revenue
- Maintain pristine front desk appearance and ensure safety protocols are followed
- Participate in daily briefings and contribute to continuous improvement initiatives
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with reservation systems (e.g., Opera, Amadeus)
- Ability to work flexible shifts including nights, weekends, and holidays
- High school diploma or equivalent required
- Valid New York State Food Handler's Certificate a plus
- Multilingual abilities (Spanish/Portuguese) highly desirable
- Attention to detail and ability to multitask in high-pressure situations