Job Description
Join our award-winning oceanfront resort as a Part-Time Guest Services Associate and deliver unforgettable hospitality experiences! We're seeking passionate individuals to elevate our guests' stays through exceptional service, attention to detail, and genuine warmth. Enjoy flexible scheduling, competitive pay, and a vibrant team environment in Virginia Beach's premier coastal destination.
Responsibilities
- Provide personalized check-in/check-out services and manage guest inquiries with professionalism
- Handle reservation modifications, room assignments, and billing inquiries
- Coordinate with housekeeping and maintenance teams to resolve guest requests promptly
- Process payments and operate front desk technology efficiently
- Assist with luggage handling and valet services when needed
- Conduct daily audits of guest accounts and financial transactions
- Uphold resort standards for cleanliness and safety in public areas
Qualifications
- Previous hotel or hospitality experience preferred
- Exceptional communication and conflict resolution skills
- Proficiency with reservation systems (e.g., Opera, Amadeus)
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- Valid Virginia driver's license (for valet duties)
- Basic knowledge of local attractions and transportation options
- Customer service certification a plus