Job Description
Join our award-winning Cleveland hospitality team and deliver exceptional guest experiences! We're seeking passionate part-time hotel associates to support our luxury operations. Enjoy flexible scheduling, competitive pay, and a dynamic work environment in the heart of downtown Cleveland. Perfect for students, career changers, or those seeking supplemental income. Apply today to start your journey in premium hospitality!
Responsibilities
- Provide exceptional front desk service including check-ins, check-outs, and guest inquiries
- Manage reservations and room assignments with precision
- Handle guest complaints and resolve issues promptly
- Collaborate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Perform daily inspections of public areas
- Support event setup and guest assistance
Qualifications
- High school diploma or equivalent required
- Previous hospitality or customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic computer proficiency with reservation systems
- Professional appearance and positive attitude
- Ohio hospitality certification (or willingness to obtain)
- Ability to stand for extended periods