Job Description
Join our award-winning team at Harborview Hotel, where hospitality meets excellence! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences during weekend shifts. This role is perfect for energetic professionals who thrive in fast-paced environments and value creating memorable moments. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our luxury waterfront property.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Resolve guest inquiries and concerns with professionalism and empathy
- Process payments and manage cash handling procedures
- Coordinate with housekeeping and maintenance teams for guest requests
- Perform daily audits of front desk operations and reports
- Uphold brand standards through personalized service and local recommendations
Qualifications
- 1+ years hospitality or customer service experience preferred
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible weekend shifts (Fri-Sun, 6am-2pm/2pm-10pm)
- High school diploma or equivalent; hospitality certification a plus
- Valid Maryland driver's license for local errands