Job Description
Join our award-winning luxury hotel in Charlotte's vibrant Uptown district! We're seeking energetic part-time hospitality professionals to deliver exceptional guest experiences through flexible shift rotations. Enjoy competitive pay, complimentary meals, and opportunities for advancement in a dynamic environment. Perfect for students, retirees, and those seeking flexible schedules.
Responsibilities
- Provide exceptional front desk services including check-ins, check-outs, and guest assistance
- Manage room reservations and respond to guest inquiries via phone/email
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Uphold brand standards through meticulous property inspections
- Resolve guest concerns promptly and professionally
- Assist with event setup and VIP guest services as needed
Qualifications
- Minimum 1 year hospitality or customer service experience
- Flexible availability including nights, weekends, and holidays
- Proficient in hotel management software (Opera/Micros)
- Strong communication and problem-solving skills
- Basic knowledge of hotel operations and safety protocols
- Ability to stand/walk for extended periods
- Valid North Carolina driver's license preferred
- High school diploma or equivalent required