Job Description
Join our award-winning team at Grand Plaza Hotel, where we blend luxury with local charm in the heart of Philadelphia. We're seeking dynamic part-time hotel associates to deliver exceptional guest experiences during flexible shifts. Enjoy competitive pay, complimentary meals, and a supportive work environment in one of PA's premier hospitality destinations. Perfect for students, night owls, and career changers seeking flexible schedules.
Responsibilities
- Deliver exceptional guest service during assigned shifts (front desk, housekeeping, or food & beverage)
- Handle check-ins/checkouts, reservations, and guest inquiries with professionalism
- Maintain pristine room standards and public areas according to brand protocols
- Process payments accurately using hotel POS systems
- Collaborate with cross-functional teams to ensure seamless operations
- Address guest concerns promptly and escalate complex issues to management
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service or hospitality experience preferred
- Flexible availability to work evenings, weekends, and holidays
- Strong communication and problem-solving skills
- Ability to stand/walk for extended periods and lift up to 25 lbs
- Basic computer proficiency and familiarity with booking systems
- Valid Pennsylvania Food Handler's Certificate (if assigned F&B shifts)