Job Description
Join our award-winning luxury hotel in the heart of Long Beach's vibrant waterfront district. We're seeking a charismatic Part-Time Concierge to create unforgettable guest experiences while enjoying flexible scheduling and competitive benefits. This role is perfect for hospitality professionals who thrive in dynamic environments and appreciate California's coastal charm.
As a key ambassador of our brand, you'll leverage your local expertise to enhance guest satisfaction and drive exceptional service standards. Our commitment to professional development ensures you'll gain valuable skills while contributing to Long Beach's premier hospitality destination.
Responsibilities
- Deliver personalized guest assistance, including restaurant reservations, attraction bookings, and transportation arrangements
- Provide detailed knowledge of Long Beach attractions, events, and seasonal activities
- Handle guest inquiries with professionalism and resolve service issues promptly
- Collaborate with front desk and housekeeping teams to ensure seamless guest experiences
- Maintain accurate records of guest preferences and special requests
- Assist with luggage handling and valet services during peak hours
- Participate in daily briefings and contribute to continuous improvement initiatives
Qualifications
- Minimum 1 year hospitality or customer service experience
- Exceptional communication and problem-solving abilities
- Deep familiarity with Long Beach attractions, dining, and entertainment venues
- Flexible availability including weekends, evenings, and holidays
- Proficiency in hotel property management systems (e.g., Opera, Cloudbeds)
- Valid driver's license and clean driving record for occasional errands
- Ability to stand for extended periods and lift up to 25 pounds
- Professional appearance and polished interpersonal skills