Job Description
Join the prestigious Grand Boston Hotel as a Part-Time Concierge and become the heart of our luxury hospitality experience. We seek passionate individuals who thrive in dynamic environments and possess an unwavering commitment to guest satisfaction. This role offers flexible scheduling while providing exceptional service to discerning travelers in one of America's most vibrant cities. Enjoy competitive compensation, complimentary hotel stays, and career advancement opportunities within our global hospitality network.
Responsibilities
- Deliver personalized guest assistance with local recommendations, reservations, and transportation arrangements
- Manage VIP guest requests including event coordination and special amenity arrangements
- Maintain comprehensive knowledge of Boston attractions, dining, and cultural events
- Collaborate with front desk and housekeeping teams to ensure seamless guest experiences
- Handle guest inquiries and complaints with professionalism and discretion
- Process payments and maintain accurate transaction records
- Participate in daily briefings and ongoing training programs
Qualifications
- Minimum 1 year hospitality or customer service experience
- Exceptional communication and interpersonal skills
- Deep familiarity with Boston area attractions and services
- Ability to multitask in fast-paced environments
- Proficiency in hotel management systems (Opera, etc.)
- Flexible availability including evenings, weekends, and holidays
- Valid Massachusetts driver's license preferred
- Fluency in English; additional languages a plus