Job Description
Join our award-winning luxury hotel in downtown Detroit and deliver exceptional guest experiences as a Part-Time Concierge. This role is perfect for hospitality professionals seeking flexible hours in a dynamic urban environment. You'll be the heart of our guest services team, creating memorable stays through personalized recommendations and seamless assistance.
Responsibilities
- Provide exceptional guest assistance with local attractions, dining reservations, and transportation
- Manage guest inquiries via phone, email, and in-person with professionalism
- Coordinate VIP services, including event bookings and special requests
- Maintain detailed knowledge of Detroit's cultural events, landmarks, and hidden gems
- Collaborate with front desk and housekeeping teams to resolve guest concerns
- Process payments and maintain accurate transaction records
- Support hotel operations during peak periods and special events
Qualifications
- Previous hotel or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities with a guest-centric approach
- Ability to work flexible evenings, weekends, and holidays
- Proficiency in hotel management systems (Opera, etc.)
- Valid Michigan driver's license with clean driving record
- Ability to stand/walk for extended periods and lift up to 25 lbs
- Fluency in English; bilingual (Spanish) a plus