Job Description
Join our award-winning hospitality team in Phoenix, AZ where your dedication is rewarded with daily pay! Luxury Stays Hotels is seeking passionate Hotel Guest Service Representatives to deliver exceptional guest experiences at our premier downtown location. As a key ambassador of our brand, you'll handle check-ins, manage reservations, and resolve inquiries with professionalism and warmth. Enjoy competitive hourly rates plus the unique benefit of same-day pay for your hard work—no more waiting for weekly checks! Full-time positions include comprehensive benefits, career advancement opportunities, and a vibrant workplace culture focused on employee growth.
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management systems
- Handle reservation inquiries, modifications, and room assignments efficiently
- Resolve guest complaints and requests with empathy and problem-solving skills
- Process payments, manage cash floats, and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for room readiness
- Upsell hotel amenities, dining options, and local attractions
- Maintain organized front desk operations and lobby presentation standards
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel property management systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution abilities
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic mathematical skills for cash handling and billing
- Professional appearance and polished interpersonal demeanor
- Valid Arizona driver's license and reliable transportation