Job Description
Join our award-winning luxury beachfront resort in Long Beach, CA! We're seeking passionate hospitality professionals to deliver exceptional guest experiences at our AAA Four-Diamond property. Enjoy competitive pay, flexible scheduling, and career growth opportunities in Southern California's premier coastal destination. Why join us?
- Complimentary resort access & employee discounts
- Free parking & proximity to iconic attractions
- Industry-leading training programs
- Health benefits for part-time staff (20+ hrs/week)
Responsibilities
- Check in/out guests with precision and warmth
- Manage reservations, billing, and payment processing
- Resolve guest inquiries and service issues proactively
- Coordinate with housekeeping, valet, and F&B teams
- Maintain detailed guest preference profiles
- Execute upselling opportunities for premium services
- Adhere to all safety and sanitation protocols
Qualifications
- 1+ years hotel or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency in Opera or similar PMS systems
- Ability to work evenings, weekends, and holidays
- Valid California driver's license (for valet coordination)
- Basic knowledge of local attractions and transportation
- High school diploma or equivalent
- Spanish language skills strongly preferred