Job Description
Join our award-winning hospitality team at Grand Plaza Hotel & Resort, where luxury meets exceptional service! We're seeking a dynamic Front Desk Agent to create unforgettable experiences for our guests in the heart of Orlando's tourism district. As the first point of contact, you'll embody our commitment to excellence while managing guest check-ins, reservations, and concierge services. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a world-class environment.
Responsibilities
- Manage seamless guest check-in/out procedures using Opera property management system
- Handle reservation inquiries, modifications, and room allocations with precision
- Resolve guest concerns promptly and escalate issues to management when necessary
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and dining teams for flawless operations
- Market hotel amenities and local attractions to enhance guest experiences
- Maintain a professional appearance and uphold brand standards at all times
Qualifications
- Minimum 1 year front desk or hospitality experience preferred
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Florida driver's license (for va/shuttle duties)
- Basic computer literacy and POS system knowledge
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent required