Job Description
Welcome to Grand Horizon Hotels & Resorts, where luxury meets genuine hospitality. We are currently seeking a dynamic and detail-oriented Part-Time Hotel Front Desk Agent to join our vibrant team in the heart of San Diego. If you have a passion for creating memorable guest experiences and thrive in a fast-paced environment, we want to meet you.
As a key member of our operations team, you will play a crucial role in ensuring our guests feel welcomed and valued from the moment they arrive. We pride ourselves on high standards of service and offer a competitive compensation package, flexible scheduling, and a beautiful work environment.
Responsibilities
- Efficiently check guests in and out, ensuring all registration forms and identification are accurately processed.
- Manage the front desk operations, including answering multi-line phones, responding to emails, and coordinating with housekeeping and maintenance departments.
- Handle guest inquiries, complaints, and special requests with patience, professionalism, and a problem-solving attitude.
- Process payments and manage the cash drawer with strict accuracy and accountability.
- Maintain a clean, welcoming, and organized lobby area at all times.
- Assist in promoting hotel amenities, local San Diego attractions, and special offers to maximize revenue.
Qualifications
- Previous experience in a hotel, resort, or customer service role is preferred but not required; training provided.
- Strong computer literacy, including proficiency with Property Management Systems (PMS).
- Excellent verbal communication and interpersonal skills.
- The ability to work a flexible schedule, including evenings, weekends, and holidays.
- A professional appearance and a friendly, outgoing demeanor.