Job Description
Join our dynamic team at Grand Hospitality Group as a Part-Time Hotel Shift Associate! We're seeking energetic individuals to deliver exceptional guest experiences during evening, overnight, and weekend shifts. Perfect for students, parents, or anyone seeking flexible hours in the heart of Atlanta's thriving hospitality scene. Enjoy competitive pay, complimentary meal benefits, and opportunities for advancement. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today!
Responsibilities
- Deliver exceptional front desk services including check-ins, check-outs, and guest inquiries
- Manage room status updates and coordinate with housekeeping for efficient turnover
- Handle guest complaints with professionalism and escalate unresolved issues to management
- Process payments accurately using POS systems and maintain financial transaction logs
- Monitor hotel security systems and respond to emergency protocols
- Collaborate with cross-functional teams (housekeeping, maintenance, security)
- Perform nightly audits and prepare shift reports for management review
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 6 months customer service experience in hotel or retail
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency in hotel management software (e.g., Opera, Property Management Systems)
- Basic knowledge of hotel operations and safety protocols
- Valid driver's license and reliable transportation