Job Description
Join our vibrant team at Grand Harbor Hotel, where hospitality excellence meets dynamic shift work! We're seeking passionate individuals to deliver exceptional guest experiences during flexible part-time shifts. Perfect for students, career changers, or those seeking supplemental income, this role offers competitive pay and a supportive environment in Baltimore's thriving tourism district. Enjoy free parking, employee discounts, and opportunities for advancement in a luxury urban retreat.
Responsibilities
- Provide exceptional guest service during check-in/out and throughout shifts
- Manage room assignments and key control systems
- Coordinate with housekeeping and maintenance teams for seamless operations
- Handle guest inquiries and resolve issues promptly
- Maintain security protocols for guest safety
- Process payments and manage cash drawer procedures
- Document shift activities in daily logs
Qualifications
- Previous hotel or customer service experience preferred
- High school diploma or equivalent required
- Flexible availability including nights/weekends/holidays
- Basic computer proficiency with reservation systems
- Strong communication and problem-solving skills
- Ability to stand/walk for extended periods
- Valid Maryland hospitality certification (if applicable)