Job Description
Join our dynamic team at Grand City Hotel and deliver exceptional guest experiences in the heart of Philadelphia! We're seeking passionate part-time hotel staff to contribute to our renowned hospitality standards. Enjoy flexible scheduling, competitive pay, and opportunities for growth in a vibrant urban environment. Perfect for students, career changers, or those seeking supplemental income. Apply today to become part of Philadelphia's premier hospitality destination!
Responsibilities
- Deliver outstanding guest service through front desk operations, check-in/check-out processes, and personalized assistance
- Manage reservations, room assignments, and billing inquiries with precision
- Address guest concerns promptly and coordinate with housekeeping, maintenance, and security teams
- Uphold hotel cleanliness standards and maintain organized public areas
- Process payments accurately and manage cash handling procedures
- Collaborate with colleagues to ensure seamless guest experiences
- Participate in training sessions to enhance service skills and product knowledge
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer literacy and proficiency with reservation systems
- Flexibility to work evenings, weekends, and holidays
- Attention to detail and problem-solving abilities
- Valid Pennsylvania hospitality or food handler certification (if applicable)
- Positive attitude and commitment to teamwork