Job Description
Join our award-winning team at Grand Hotel Nashville, where hospitality excellence meets Southern charm! We're seeking passionate part-time hotel staff to create unforgettable guest experiences in the heart of Music City. If you thrive in fast-paced environments and prioritize guest satisfaction, this is your opportunity to shine. Enjoy competitive pay, flexible scheduling, and the chance to work alongside industry professionals in one of Nashville's premier hospitality destinations.
Responsibilities
- Deliver exceptional guest service through attentive check-in/check-out procedures and personalized assistance
- Maintain pristine cleanliness and orderliness of guest rooms, public areas, and facilities
- Efficiently manage reservation systems and address guest inquiries with professionalism
- Collaborate with cross-functional teams to ensure seamless operations during peak hours
- Handle guest complaints promptly and resolve issues to maintain high satisfaction standards
- Assist with event setup, conference support, and special guest requests
- Adhere to safety protocols and report maintenance issues to management
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 6+ months of customer service or hotel experience
- Strong communication and interpersonal skills
- Ability to work flexible hours including nights, weekends, and holidays
- Proficient in basic computer systems and reservation software
- Physical stamina for standing/walking extended periods and lifting up to 25 lbs
- Valid driver's license (for off-site errands)
- Positive attitude and problem-solving mindset