Job Description
Join Miami's premier luxury resort as a Part-Time Guest Services Specialist! We're seeking energetic hospitality professionals to deliver exceptional guest experiences in our vibrant South Beach location. Perfect for students, career changers, or those seeking flexible hours in the heart of Florida's tourism capital. Enjoy competitive pay, complimentary meals, and access to our exclusive staff amenities while building your career in one of the world's most dynamic hospitality markets.
Responsibilities
- Check in/out guests with efficiency and professionalism using Opera PMS
- Manage reservation inquiries and room status updates
- Process payments and resolve billing discrepancies
- Coordinate with housekeeping and maintenance teams for guest requests
- Assist with luggage handling and valet services
- Act as primary point of contact for guest concerns and emergencies
- Upsell resort amenities and dining experiences
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Proficiency in hospitality software (Opera, Cloudbeds)
- Multilingual abilities (Spanish/Portuguese highly valued)
- Valid Florida driver's license for valet duties
- Professional appearance and positive attitude
- Ability to stand for extended periods