Job Description
Join the vibrant hospitality scene at The Grand Louisville Hotel, where Southern charm meets modern luxury. We're seeking passionate individuals to deliver exceptional guest experiences in the heart of downtown Louisville. As a Front Desk Agent, you'll be the first point of contact for our discerning travelers, embodying our commitment to excellence. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of Kentucky's premier destinations.
Responsibilities
- Provide warm, personalized check-in/check-out services for hotel guests
- Manage reservations and room assignments efficiently
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Utilize hotel management systems for daily operations
- Promote hotel amenities and local attractions to guests
Qualifications
- Minimum 1 year hotel or customer service experience
- Exceptional communication and interpersonal skills
- Proficiency with property management systems (e.g., Opera, Delphi)
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Louisville attractions and events
- Valid driver's license and reliable transportation
- High school diploma or equivalent required