Job Description
Are you looking for a dynamic role in the heart of San Diego?
Grand Horizon Hospitality is currently urgently hiring dedicated Front Desk Agents to join our award-winning team. As the face of our hotel, you will ensure our guests receive the warmest welcome and highest level of service.
Join us and enjoy competitive pay, employee discounts, and a supportive work environment.
Responsibilities
- Check guests in and out efficiently, verifying identity and payment methods.
- Answer incoming calls and emails promptly, addressing inquiries regarding hotel services, reservations, and local attractions.
- Handle guest complaints and special requests with grace and professionalism, escalating issues when necessary.
- Maintain the cleanliness and organization of the front desk area, lobby, and public spaces.
- Assist with baggage handling and valet coordination.
- Process daily transactions, including credit card payments and cash handling, ensuring accuracy and compliance with company policies.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms and public areas meet quality standards.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in hotel front desk operations, guest services, or customer service is preferred but not mandatory.
- Strong computer literacy, specifically Microsoft Office Suite and property management systems (PMS).
- Excellent verbal and written communication skills.
- A friendly, outgoing, and professional demeanor.
- Ability to work flexible hours, including weekends, nights, and holidays.
- Must be able to stand for extended periods and lift light baggage.