Job Description
Join our award-winning team at Grand Plaza Hotel in the heart of Manhattan! We're seeking passionate individuals to deliver exceptional guest experiences in a dynamic luxury environment. As a key member of our hospitality family, you'll contribute to our reputation for excellence while enjoying competitive pay and flexible scheduling. Perfect for students, career changers, and hospitality enthusiasts seeking part-time opportunities in NYC.
Responsibilities
- Provide exceptional front desk services including check-ins, check-outs, and guest inquiries
- Manage reservations and room assignments with precision
- Assist with valet parking and luggage handling for arriving/departing guests
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Resolve guest concerns promptly and maintain high satisfaction standards
- Execute daily tasks such as billing inquiries and payment processing
- Uphold brand standards through attentive service and professional appearance
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with reservation systems
- Flexibility to work evenings, weekends, and holidays
- Valid New York State work authorization required
- Professional demeanor and attention to detail
- Team player with problem-solving abilities