Job Description
Join our award-winning hospitality team at Grand Raleigh Hotel, where we blend Southern charm with modern luxury. We're seeking passionate part-time professionals to deliver exceptional guest experiences in the heart of downtown Raleigh. Enjoy flexible schedules, competitive compensation, and a vibrant workplace culture that values teamwork and growth. Perfect for students, career switchers, or those seeking supplemental income in the dynamic hospitality industry.
Responsibilities
- Provide exceptional front desk services including check-in/check-out, reservations, and guest inquiries
- Assist with housekeeping coordination and room preparation standards
- Manage guest requests and resolve service issues promptly
- Collaborate with food & beverage team for event support and dining services
- Maintain cleanliness and organization of public areas and back-of-house spaces
- Adhere to safety protocols and emergency procedures
- Support property-wide operations as needed during peak hours
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Basic computer proficiency with reservation systems
- High school diploma or equivalent required
- Valid North Carolina food handler's certificate (if applicable to role)
- Physical ability to stand for extended periods and lift up to 30 lbs
- Positive attitude with commitment to guest satisfaction