Job Description
Join our dynamic team as a Night Shift Front Desk Agent at Grand Hospitality Group! This critical role ensures seamless guest operations during evening hours at our premium Oklahoma City location. You'll be the cornerstone of our overnight experience, delivering exceptional service while maintaining operational excellence. We offer competitive compensation, comprehensive benefits, and growth opportunities in the heart of Oklahoma's hospitality scene. Perfect for night owls who thrive in fast-paced environments!
Responsibilities
- Manage guest check-ins/checkouts with precision and warmth during overnight shifts
- Handle reservations, billing inquiries, and payment processing accurately
- Respond to guest emergencies and security concerns with calm professionalism
- Coordinate with housekeeping and security teams for overnight operations
- Maintain detailed logs of incidents, requests, and room status updates
- Uphold brand standards and safety protocols throughout the shift
Qualifications
- Minimum 1 year hospitality or customer service experience required
- Ability to work independently during overnight hours (10 PM - 6 AM)
- Proficient in PMS systems and Microsoft Office Suite
- Strong problem-solving skills and conflict resolution abilities
- Valid Oklahoma driver's license and reliable transportation
- Flexibility to cover weekends and holidays as needed