Job Description
Join our dynamic team at the Grand Miami Hotel, where luxury meets vibrant city energy! We're seeking passionate individuals to deliver exceptional guest experiences in our tropical oasis. As part of our award-winning hospitality family, you'll work alongside industry professionals in a fast-paced environment offering flexible schedules and growth opportunities. Enjoy competitive pay, complimentary meals, and a supportive culture that values your contributions.
Responsibilities
- Deliver exceptional guest service at check-in/check-out and throughout guest stays
- Manage reservations and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain financial transaction accuracy
- Uphold strict cleanliness and safety standards
- Collaborate with cross-functional departments during peak periods
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible hours including nights/weekends
- Basic computer literacy and reservation system knowledge
- Attention to detail and problem-solving abilities
- Team player with positive attitude
- Valid Florida driver's license (if required for shuttle duties)
- Ability to stand for extended periods and lift 25 lbs