Job Description
Join our award-winning luxury hotel in Jacksonville's vibrant downtown! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences while supporting our reputation for Southern hospitality. This full-time role offers career growth, competitive compensation, and a supportive team environment.
As the first point of contact, you'll embody our brand's commitment to excellence through seamless check-in/out processes, personalized guest assistance, and proactive problem-solving. Our modern facility features stunning river views and state-of-the-art amenities, creating an inspiring workplace for hospitality professionals.
Responsibilities
- Deliver warm, personalized guest check-in/out experiences with 100% accuracy
- Manage reservations, room assignments, and billing inquiries using Opera PMS
- Resolve guest concerns promptly with creative solutions exceeding expectations
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Upsell premium amenities (spa packages, dining reservations, suites)
- Maintain detailed guest preference profiles for personalized service
- Execute emergency response procedures during critical situations
Qualifications
- 2+ years luxury hotel front desk experience required
- Expertise in Opera PMS or similar property management systems
- Exceptional communication and conflict resolution skills
- Valid Florida driver's license with clean record
- Flexible availability including nights, weekends, and holidays
- Professional appearance and polished demeanor
- Spanish fluency highly preferred
- High school diploma or equivalent required