Job Description
Join our award-winning luxury hotel in the heart of Austin's vibrant downtown! We're seeking a passionate Senior Guest Experience Manager to elevate our hospitality standards. This role combines leadership, exceptional guest interaction, and operational excellence in one of America's most dynamic cities. Enjoy competitive benefits, career growth opportunities, and the chance to work with a team dedicated to creating unforgettable experiences.
Responsibilities
- Lead front desk operations and mentor 5+ team members
- Resolve complex guest inquiries with personalized solutions
- Coordinate VIP arrivals and special event accommodations
- Implement service recovery protocols for guest satisfaction
- Analyze guest feedback to drive service improvements
- Collaborate with housekeeping and F&B departments
- Train staff on property systems and brand standards
Qualifications
- 5+ years in luxury hotel management with 2+ years leadership
- Proven expertise in Opera/PMS systems
- Exceptional conflict resolution and communication skills
- Texas Food Handler certification preferred
- Fluency in English; Spanish proficiency a plus
- Ability to work flexible shifts including nights/weekends
- Bachelor's degree in Hospitality or related field