Job Description
Join our award-winning luxury hotel in the heart of San Antonio! We're seeking a dynamic Senior Front Desk Manager to lead our guest experience team. This role offers competitive compensation, comprehensive benefits, and career growth opportunities within our renowned hospitality group. Manage daily front desk operations, mentor staff, and ensure exceptional service for international and domestic guests.
Responsibilities
- Lead front desk team (8+ staff) including scheduling, training, and performance reviews
- Handle VIP guest requests, check-ins/checkouts, and complex reservation management
- Resolve escalated guest complaints with professionalism and discretion
- Oversee daily cash handling, reporting, and financial reconciliation
- Collaborate with housekeeping, concierge, and F&B departments for seamless operations
- Implement upselling strategies for room upgrades and ancillary services
- Ensure compliance with brand standards and safety protocols
Qualifications
- 5+ years hotel front desk experience with 2+ years in supervisory role
- Proven expertise in Opera/PMS systems and reservation management
- Exceptional conflict resolution and multitasking abilities
- Strong leadership skills with staff development experience
- Fluent in English; Spanish proficiency highly valued
- Valid Texas Food Handler/Seller certification preferred
- Flexible availability including nights, weekends, and holidays
- Bachelor's degree in Hospitality Management or equivalent experience