Job Description
Join our award-winning luxury waterfront hotel in Boston's vibrant Seaport District as a Senior Hotel Manager. Lead a dynamic team in delivering exceptional guest experiences while driving operational excellence. We're seeking a passionate hospitality professional to elevate our service standards and contribute to our continued growth in one of America's premier destinations.
Harborview Hospitality Group offers competitive compensation, comprehensive benefits, and career advancement opportunities. Enjoy state-of-the-art facilities, continuing education programs, and a collaborative work environment that values innovation and guest-centric leadership.
Responsibilities
- Oversee daily hotel operations including front desk, housekeeping, food & beverage, and guest services
- Develop and implement strategic initiatives to enhance guest satisfaction and operational efficiency
- Lead, mentor, and manage a diverse team of hospitality professionals
- Monitor financial performance, manage budgets, and optimize revenue streams
- Ensure compliance with brand standards, safety regulations, and sustainability practices
- Collaborate with sales and marketing teams to drive occupancy and revenue growth
- Handle guest inquiries and resolve escalated service issues with exceptional professionalism
Qualifications
- Bachelor's degree in Hospitality Management or related field required
- Minimum 5 years progressive hotel management experience in luxury properties
- Proven track record of achieving operational and financial targets
- Strong leadership abilities with demonstrated team development skills
- Expert knowledge of hotel management systems (PMS, RMS, POS)
- Exceptional communication, problem-solving, and decision-making capabilities
- Valid Massachusetts Food Handler and ServSafe certifications preferred