Job Description
Join our award-winning team at Grand Plaza Hotel Dallas, where exceptional service meets Southern hospitality. We're seeking passionate night shift professionals to elevate our guest experience during our most magical hours. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture that values your dedication. As a cornerstone of Dallas' hospitality scene, we offer growth opportunities and the chance to be part of something extraordinary.
Responsibilities
- Deliver exceptional guest service during overnight hours, including check-ins, check-outs, and concierge support
- Monitor security systems and ensure guest safety throughout the property
- Manage night audit processes, including balancing accounts and generating reports
- Coordinate with day-shift staff for seamless service transitions
- Respond to guest inquiries and resolve issues promptly with a solutions-oriented approach
- Maintain cleanliness and operational readiness of public areas
- Handle emergency situations calmly and according to protocol
Qualifications
- Minimum 1 year hotel or hospitality experience required
- Flexible availability for overnight shifts (10 PM - 6 AM)
- Strong communication and interpersonal skills
- Basic knowledge of hotel management systems (Opera, Fidelio)
- Valid Texas driver's license and clean driving record
- Ability to multitask in a fast-paced environment
- High school diploma or equivalent required
- Professional appearance and customer-first mindset