Job Description
Join our award-winning luxury hotel in the heart of Philadelphia and lead our exceptional team to deliver unforgettable guest experiences. We seek a dynamic Senior Hotel Manager to oversee daily operations, drive revenue growth, and maintain our reputation for excellence. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in one of America's most vibrant cities.
Responsibilities
- Oversee all hotel departments including front desk, housekeeping, food & beverage, and concierge
- Develop and implement strategic business plans to maximize occupancy and revenue
- Manage staff scheduling, training, and performance evaluations
- Ensure compliance with safety regulations and brand standards
- Handle guest complaints and resolve escalated issues
- Analyze financial reports and adjust operations accordingly
- Collaborate with marketing team to promote hotel services and events
Qualifications
- 5+ years in hotel management with 3+ years in leadership roles
- Proven track record of exceeding revenue and guest satisfaction targets
- Strong knowledge of PMS systems (Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Valid Pennsylvania Food Handler certification preferred
- Ability to work flexible shifts including nights/weekends
- Proficient in Microsoft Office Suite and analytics tools
- Bachelor's degree in Hospitality or related field