Job Description
Join our award-winning luxury hotel in Dallas as a Senior Hotel Operations Manager. Lead a dynamic team to deliver exceptional guest experiences while driving operational excellence. This full-time role offers competitive compensation and growth opportunities within our expanding portfolio of premium properties.
Responsibilities
- Oversee daily hotel operations including front desk, housekeeping, and guest services
- Develop and implement staff training programs to maintain service excellence
- Manage departmental budgets and financial performance metrics
- Coordinate with vendors and suppliers to ensure seamless operations
- Resolve complex guest inquiries and maintain high satisfaction scores
- Monitor compliance with safety and health regulations
- Lead team meetings and performance reviews
Qualifications
- 5+ years in luxury hotel management with 2+ years in supervisory roles
- Proven track record of exceeding revenue targets
- Advanced certification in hospitality management preferred
- Proficiency in Opera property management system
- Exceptional leadership and conflict resolution skills
- Valid Texas Food Handler's and Alcohol certification
- Strong analytical abilities with data-driven decision making