Job Description
Join our award-winning team at Grand Charlotte Hospitality! We're urgently seeking energetic Front Desk Agents to deliver exceptional guest experiences during day, evening, and weekend shifts. As the first point of contact, you'll embody our commitment to luxury service while managing check-ins, reservations, and special requests. Enjoy competitive pay, flexible scheduling, and career growth opportunities in Charlotte's vibrant hospitality scene. Apply today and become the face of excellence!
Responsibilities
- Efficiently manage guest check-in/check-out processes using property management systems
- Handle reservation inquiries, modifications, and confirmations with precision
- Resolve guest concerns promptly and escalate issues to management when necessary
- Process payments accurately and maintain secure cash handling procedures
- Coordinate with housekeeping and maintenance teams to ensure room readiness
- Uphold brand standards through consistent service delivery and professional appearance
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with reservation systems (e.g., Opera, Sabre)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Strong attention to detail and multitasking ability
- High school diploma or equivalent required