Job Description
Join our dynamic team at Grand Hospitality Group as a Front Desk Agent in vibrant Dallas, TX! We're urgently seeking customer-focused professionals to deliver exceptional guest experiences through seamless check-ins, reservations, and concierge services. This shift-based role offers competitive compensation, comprehensive benefits, and immediate start opportunities. Perfect for night owls and early birds alike – flexible schedules available!
Responsibilities
- Manage guest check-ins/checkouts with efficiency and warmth
- Process reservations and manage room assignments
- Handle guest inquiries and resolve complaints promptly
- Operate hotel management systems (Opera, Fidelio)
- Coordinate with housekeeping and maintenance teams
- Process payments and manage billing discrepancies
- Uphold strict safety and security protocols
Qualifications
- Minimum 1 year hospitality/customer service experience
- Strong communication and conflict resolution skills
- Proficiency in hotel management software
- Flexible availability for day/night/weekend shifts
- High school diploma or equivalent required
- Basic math and cash handling abilities
- Ability to multitask in fast-paced environments
- Valid Texas driver's license (if applicable)