Job Description
Join our award-winning Louisville hotel team as a Front Desk Agent! We're urgently seeking charismatic hospitality professionals to deliver exceptional guest experiences in the heart of downtown. Enjoy competitive pay, flexible scheduling, and career growth opportunities in a dynamic environment. Immediate openings available – apply today!
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle reservation inquiries and room assignments using Opera PMS
- Resolve guest concerns promptly while maintaining service excellence
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and local attractions
- Complete nightly audits and reporting tasks
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management systems (Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Valid driver's license and reliable transportation
- Basic math and cash handling aptitude
- High school diploma or equivalent required