Job Description
Join our award-winning team at Grand Plaza Hotel & Resort as we expand our hospitality excellence in El Paso! We're urgently seeking passionate Front Desk Agents to create memorable guest experiences in our vibrant downtown location. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in one of Texas's most dynamic cities.
What We Offer:
- Health, dental, and vision insurance
- 401(k) with company match
- Employee discounts on hotel stays and dining
- Paid time off and holidays
- Ongoing training programs
Responsibilities
- Check in/out guests efficiently with attention to detail
- Manage reservations and room assignments
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel services and amenities
- Maintain clean and organized lobby area
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with PMS systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Bilingual (English/Spanish) required
- High school diploma or equivalent
- Valid Texas driver's license