Job Description
Join the heart of hospitality at Grand Plaza Hotel! We're seeking a dynamic Front Desk Agent to create unforgettable guest experiences in downtown Columbus. As the first point of contact, you'll embody our luxury brand while handling reservations, check-ins, and concierge services. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in Ohio's thriving tourism industry.
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle reservations, room assignments, and billing transactions
- Resolve guest inquiries and complaints with exceptional service
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Assist with luggage, valet services, and local area recommendations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Flexibility to work nights, weekends, and holidays
- High school diploma or equivalent; hospitality certification preferred