Job Description
We're urgently seeking dynamic Front Desk Agents to join our award-winning Memphis hospitality team! As the first point of contact, you'll deliver exceptional guest experiences while managing check-ins, reservations, and inquiries. This full-time position requires flexibility for rotating shifts (evenings, weekends, holidays) and offers competitive pay plus growth opportunities.
Responsibilities
- Efficiently manage guest check-in/check-out processes with speed and accuracy
- Handle reservation inquiries, cancellations, and modifications
- Resolve guest complaints with professionalism and urgency
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through exceptional service delivery
- Utilize PMS software (Opera/Cloze) for daily operations
Qualifications
- Minimum 1 year hospitality/customer service experience
- Strong communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Proficiency with reservation systems and MS Office
- Flexible availability for evening/weekend/holiday shifts
- Basic math and cash-handling capabilities
- Positive attitude and problem-solving mindset
- High school diploma or equivalent required