Job Description
Join our award-winning team as a Front Desk Agent at Grand Mesa Hospitality! We're urgently seeking charismatic professionals to deliver exceptional guest experiences at our Mesa, AZ location. Enjoy competitive pay, comprehensive benefits, and rapid career advancement in a dynamic hospitality environment.
What We Offer:
- Hourly rate starting at $17.50 (up to $22.00 with experience)
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and hotel discounts
- Comprehensive training program
Be the face of our luxury resort and create memorable moments for guests from around the world!
Responsibilities
- Efficiently check-in/check-out guests using hotel management systems
- Manage reservations and room assignments with precision
- Resolve guest inquiries and complaints with exceptional service
- Process payments and handle cash/credit transactions
- Coordinate with housekeeping and maintenance teams
- Maintain accurate guest records and confidential information
- Upsell hotel amenities and services
- Ensure lobby area remains immaculate and welcoming
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency in hotel management software (Opera, Cloudbeds)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Basic computer literacy and math aptitude
- Flexible schedule including nights/weekends/holidays
- Positive attitude and passion for service excellence