Job Description
Join our dynamic hospitality team as a Front Desk Agent where your passion for customer service shines! We're urgently seeking enthusiastic individuals with no prior experience – full training provided. Create memorable guest experiences at our luxury downtown Houston location through warm check-ins, seamless reservations, and personalized assistance. Enjoy competitive pay, growth opportunities, and a supportive work environment. Perfect for career starters looking to launch in hospitality!
Responsibilities
- Warmly greet and assist all arriving guests with check-in/check-out procedures
- Manage reservations and room assignments using property management systems
- Handle guest inquiries via phone, email, and in-person with professionalism
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through exceptional service and attention to detail
- Resolve guest concerns promptly and escalate complex issues as needed
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary – comprehensive training provided
- Strong communication and interpersonal skills
- Basic computer proficiency and comfort with learning new systems
- Exceptional customer service mindset and problem-solving abilities
- Ability to multitask in a fast-paced environment
- Flexible availability including evenings, weekends, and holidays
- Positive attitude and eagerness to grow in hospitality