Job Description
Join our dynamic team as a Front Desk Agent at Louisville Hospitality Group! We're seeking enthusiastic individuals to create memorable guest experiences in the heart of Louisville. No prior experience required – we provide comprehensive training. Enjoy flexible scheduling and competitive pay while building your career in hospitality. Perfect for students, career changers, and those seeking work-life balance.
Responsibilities
- Deliver exceptional customer service to all guests with a warm and professional demeanor
- Manage check-in/check-out processes efficiently using our property management system
- Handle guest inquiries, requests, and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Perform daily administrative tasks including reservations and reporting
- Uphold strict cleanliness and safety standards at the front desk area
Qualifications
- No experience required – we welcome motivated beginners!
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities with a positive attitude
- Basic computer literacy and willingness to learn new systems
- Ability to multitask in a fast-paced environment
- Reliability and punctuality with flexible availability
- Valid driver's license (preferred but not required)
- High school diploma or equivalent