Job Description
Join our award-winning hotel team in Fresno! We're urgently seeking friendly, energetic Front Desk Agents to be the first point of contact for our guests. No hospitality experience required – we provide comprehensive training! If you're passionate about creating exceptional guest experiences and thrive in a fast-paced environment, this is your perfect career start. Enjoy competitive pay, benefits, and opportunities for growth within our renowned hospitality chain.
Responsibilities
- Warmly welcome and register guests with exceptional hospitality
- Manage check-in/check-out procedures efficiently using hotel software
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Customer service mindset with problem-solving abilities
- Basic computer proficiency (MS Office, hotel systems)
- Ability to multitask in a dynamic environment
- Flexible schedule availability (nights/weekends required)
- No experience necessary – training provided!
- Positive attitude and professional appearance