Job Description
Be the heart of our luxury hospitality experience at Grand Summit Denver! As a Front Desk Agent, you'll create unforgettable first impressions while managing seamless check-in/out processes for discerning travelers. Join our award-winning team in the vibrant LoDo district and elevate guest satisfaction through personalized service and local expertise.
Responsibilities
- Deliver exceptional guest service with warm, professional interactions
- Manage check-in/out procedures efficiently using Opera PMS
- Handle guest inquiries and resolve issues proactively
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local experiences
- Maintain a clean, organized front desk environment
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic knowledge of Denver attractions and services
- Flexible availability including weekends/holidays
- High school diploma or equivalent required