Job Description
Join our award-winning downtown Oklahoma City hotel as a Front Desk Agent! We're urgently seeking energetic hospitality professionals to deliver exceptional guest experiences. Enjoy competitive pay, flexible scheduling, and growth opportunities within our luxury brand. Our team thrives on creating memorable stays for international travelers and business clients alike. Benefits include: Health insurance, 401k matching, complimentary hotel stays, and professional development programs. If you're passionate about service excellence and thrive in fast-paced environments, apply today!
Responsibilities
- Check guests in/out efficiently using Opera property management system
- Handle reservations, billing inquiries, and VIP guest requests
- Resolve guest complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate cash handling procedures
- Act as local tourism ambassador for Oklahoma City attractions
- Maintain security protocols and lost item procedures
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Oklahoma hospitality alcohol certification (or willingness to obtain)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of local attractions and transportation
- Positive attitude and commitment to service excellence