Job Description
Join our award-winning team at Grand Hospitality Group, where exceptional service meets Southern charm! We're urgently seeking charismatic Front Desk Agents to create memorable guest experiences at our flagship Dallas location. This is a high-energy, shift-based role perfect for hospitality professionals who thrive in fast-paced environments. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of America's most vibrant cities.
Responsibilities
- Deliver outstanding guest check-in/check-out experiences with warm professionalism
- Manage reservation systems and optimize room assignments for maximum occupancy
- Handle guest inquiries and resolve issues promptly using conflict resolution skills
- Process payments, manage cash floats, and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Execute shift handovers with detailed communication of guest needs and special requests
- Uphold brand standards through consistent service delivery and property presentation
Qualifications
- Minimum 1 year experience in front desk or hospitality customer service role
- Proficiency with hotel management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and problem-solving abilities
- Flexibility to work evenings, weekends, and holidays on rotating shifts
- Valid Texas driver's license and reliable transportation
- High school diploma or equivalent; hospitality certification preferred
- Ability to stand for extended periods and lift up to 25 lbs
- Basic knowledge of Dallas attractions and local transportation